本书以
药学服务所涉及的
英语为主题，围绕这一主题，从以下十项内容展开：接待顾客用语；用英语接听记录电话；推荐并介绍
药品；药品咨询服务；具体用药咨询；药品询价及成交；
药物保管；药品副作用；处方药和非处方药；
医疗问诊。针对每部分内容，本书都提供了典型的英语情景对话、词汇注释、语法注释、语法、关键句型、相关阅读理解与练习等
材料。本书适用于
医药专业的职业学校学生和医药领域的在职人员学习使用。
ModuleOneAttendingCustomers接待顾客1
PartⅠDialogues1
Situation1ToMeettheCustomerfortheFirstTime1
Situation2ToMeetanOldCustomer2
Situation3TotheCustomerLookingAroundintheDrugStore3
PartⅡBasicKnowledge4
CommonSentences4
Words&Expressions4
Notes5
GrammarPointsNoun（名词）6
PartⅢSupplementaryReading
CustomerService:GreetingCustomersEffectively9
Words&Expressions9
PartⅣActivities10
PartⅤExercises11
ModuleTwoTelephoneConversation接听电话12
PartⅠDialogues12
Situation1AnsweringthePhoneCall
intheDrugStore12
Situation2MakeanAppointmentforTreatmentonthePhone13
Situation3AskingInformationofDrugStoreandMedicine13
Situation4MakingaWrongCall14
PartⅡBasicKnowledge14
CommonSentences14
Words&Expressions14
Notes15
GrammarPointsArticle（冠词）16
PartⅢSupplementaryReading
TelephoneCalls18
PartⅣActivities19
PartⅤExercises20
ModuleThreeRecommendingMedicinesandProvidingInstructionstoCustomers推荐并介绍药品21
PartⅠDialogues21
Situation1RecommendingMedicineforCough21
Situation2RecommendingMedicineforConstipation22
Situation3RecommendingMedicineforFever22
Situation4RecommendingMedicineforEyeDisorder23
PartⅡBasicKnowledge23
CommonSentences23
Words&Expressions24
Notes25
GrammarPoints
Pronouns（代词）25
PartⅢSupplementaryReading
Headaches28
PartⅣActivities28
PartⅤExercises29
ModuleFourConsultingaPharmacist1咨询服务31
PartⅠDialogues31
Situation1CoughMedicine31
Situation2CalciumPreparations32
Situation3AntihypertensiveDrugs32
PartⅡBasicKnowledge33
CommonSentences33
Words&Expressions34
Notes35
GrammarPoints
AdjectiveandAdverb（形容词和副词）35
PartⅢSupplementaryReading
GeneralInformationaboutDrugs38
PartⅣActivi......
